Sonic Fiber in Castro Valley?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
11 posts Page 1 of 2
by loopyduck » Sat Feb 09, 2019 4:42 pm
Just curious if Castro Valley might be in your expansion plans. We've got 62,000+ folks in unincorporated territory just north of Hayward. No AT&T Fiber service yet; it's all served by FTTN and Comcast. There's a good mix of aerial and underground utilities depending on the neighborhood. On the eastern side there's the Palomares Hills community, which as far as I know has entirely underground utilities and would have to be microtrenched.
by krellan » Sat Oct 14, 2023 10:27 pm
Any update?

I saw the notice that fiber installation had begun, and saw trucks about a month ago on the street installing fiber.

However, it's been quiet since then.

I looked at and it has been at "Pre-Construction" state for a while.

by spencerw » Mon Oct 16, 2023 8:09 am
At this point, we cannot provide an accurate timeline or ETA on when we will be ready for installations in your area. Once we progress further into the build out, we will provide an estimated go live date on the Fiber Status page!
Spencer W.
Community and Escalations Specialist
by krellan » Sat Nov 11, 2023 3:22 pm
Thank you!

Interestingly, I see the Fiber Status Tool showing it is still in pre-construction phase.

However, the Get Sonic webpage shows it as fully ready for service! It invited me to order. I completed the form and signed up for 10 Gig service, just to make sure I am in the order queue for it.

Which of these is correct? Is it ready? After seeing the truck roll a month ago or so, it has been completely quiet since then. Is Sonic just taking preorders at this time for it, or is there real live service for it? Thanks for any clarification you can provide!

by syntaxsid1 » Thu Nov 30, 2023 4:32 pm

We can confirm that as of now you are in a Pre-Order phase. The amount you paid to set up your account will be applied to the first month of service once it's available for installation there. Due to unforeseen complications and delays that happen during our construction phase outside of Sonic's direct control, we're not able to provide an accurate timeline of when the service will be ready for installation. We will send periodic updates to the email address you provided us to let you know the progress. We hope this information helps. Thank you for your patience and support as we continue to expand.
Jeff M. with Community Escalations @ Sonic
by smbrannon » Tue Feb 20, 2024 7:16 pm
krellan wrote: Sat Nov 11, 2023 3:22 pm

However, the Get Sonic webpage shows it as fully ready for service! It invited me to order. I completed the form and signed up for 10 Gig service, just to make sure I am in the order queue for it.

Unfortunately, from my experience signing myself and my father-in-law up, the sign-up page's language is way too optimistic and reflects more aspiration than reality. Likewise, the "Fibre Status Tool" isn't accurate; it has been showing "Pre-Construction" for ~six months for my address, when the subcontractors installing fibre in Castro Valley for Sonic drug fibre past the mouth of my court ~10 days ago, so one would think it should have been updated to the "Construction" phase.
by sonicroach » Thu Jun 13, 2024 4:30 pm
Saw some Sonic trucks with guys on poles on Heyer. :D
by krellan » Sat Jun 15, 2024 8:48 pm
Nice! I checked again, and it's now in "Construction" phase with an estimated go-live date of June 2024! I haven't noticed any additional activity in my neighborhood, though. The month is half over, let's see how it goes.
by mikeysworld » Fri Jun 28, 2024 6:14 pm
I have been in the Contruction stage since May 25th. With only 2 more days left in June with an estimated June Live phase, I am leaning towards a July Go live date now.
by mikeysworld » Fri Jun 28, 2024 8:29 pm
IMG_1473.jpeg (1.35 MiB) Viewed 578 times
The Sonic work truck spent 3 days starting on May 6th, to install their lines across from my house.
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