94598 pushed back 6 months from Dec to June 2024...

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
41 posts Page 3 of 5
by drbubbles » Tue Apr 23, 2024 7:38 pm
That's great news @jerrielm! Hopefully nothing unexpected crops up between now and then (and I understand that is out of your control).
by rpineau » Wed Apr 24, 2024 8:17 pm
Thanks
by sdnick484 » Sat May 04, 2024 9:43 pm
jerrielm wrote: Tue Apr 23, 2024 10:29 am @drbubbles - We are looking at June / July timeframe. There are no current delays so its just finishing the work for now
@sheilaf_182 - May is the timeframe we are predicting. Im not seeing any current delays here as well.
@sdnick484 - Several Delays here but it looks like May is our goal right now.
@rpineau - End of may as well. No current delays.

Here is some information i was able to get.
I appreciate the update. Looks like May slipped for me (tool is now saying June). Hopefully this summer.
by jerrielm » Mon May 06, 2024 10:18 am
sdnick484 wrote: Sat May 04, 2024 9:43 pm
jerrielm wrote: Tue Apr 23, 2024 10:29 am @drbubbles - We are looking at June / July timeframe. There are no current delays so its just finishing the work for now
@sheilaf_182 - May is the timeframe we are predicting. Im not seeing any current delays here as well.
@sdnick484 - Several Delays here but it looks like May is our goal right now.
@rpineau - End of may as well. No current delays.

Here is some information i was able to get.
I appreciate the update. Looks like May slipped for me (tool is now saying June). Hopefully this summer.
ill try to get you an update asap.
by dane » Mon May 06, 2024 3:27 pm
We continue to wait for City approval there, they're holding up the project until some of the earlier safety bypass poles are removed. I think they don't trust that we'll take care of them unless they've got some leverage, and they're holding residents there hostage as a result. Just my own speculation, but this isn't typical in other cities where we build, and it's resulted in a lot of delay. Sorry about that!
Dane Jasper
Sonic
by sdnick484 » Tue May 07, 2024 11:36 am
dane wrote: Mon May 06, 2024 3:27 pm We continue to wait for City approval there, they're holding up the project until some of the earlier safety bypass poles are removed. I think they don't trust that we'll take care of them unless they've got some leverage, and they're holding residents there hostage as a result. Just my own speculation, but this isn't typical in other cities where we build, and it's resulted in a lot of delay. Sorry about that!
That's good info; I wish I knew the hold up was on the city side a couple weeks ago when I was talking to Vice Mayor Obringer. Is there a target date on the bypass pole removal?
by miloseaa » Sat May 18, 2024 11:36 am
sdnick484 wrote: Tue Jan 16, 2024 4:25 pm
I just checked and yes, as of this post, I am still showing Feb 2024. I just checked my email history, and my original order was placed on 2/25/23 so if they hit February, it would have taken a full 12mo. Driving home from work today, I did see a Sonic truck at a residence on Mt. Diablo near the Concord BART so I still have (dwindling) hope.

I also agree with the sentiment expressed earlier in this thread - the communication thus far has been sparse and not a positive experience. I won't recommend Sonic to any of my friends until they can actually use the service or at least have hope of getting it soon. I had always heard such good things about Sonic so this is a bit disappointing. I understand a lot of this is beyond their span of control, but I think recruiting customers a year in advance is doing themselves a disservice.
I have been sitting at Aug. 2024 for a long time but just checked and now am showing Dec. 2024. :?

I am beginning to think that I will never get fiber installed. To add injury to insult, I did refer a friend and got an install date a week later. :shock:

However during installation it was deemed their house (inside lot of a tandem lot property) was too far from the street / pole to complete the installation. :roll:

At least I haven’t spent the money on upgrades for my router yet.
by rpineau » Mon May 27, 2024 11:02 am
jerrielm wrote: Tue Apr 23, 2024 10:29 am
@rpineau - End of may as well. No current delays.
We're May 27th, I haven't heard anything from Sonic, so I guess the 'End of may' is not going to happen..

Rodolphe
by jordan.m » Tue May 28, 2024 9:47 am
rpineau wrote: Mon May 27, 2024 11:02 am
jerrielm wrote: Tue Apr 23, 2024 10:29 am
@rpineau - End of may as well. No current delays.
We're May 27th, I haven't heard anything from Sonic, so I guess the 'End of may' is not going to happen..

Rodolphe
Hello! There is still a chance that we will start scheduling installations before then, but that window certainly is narrowing. I will closely monitor this and escalate with the project manager if the estimate is missed. We appreciate your patience throughout this whole process, and we look forward to setting you up with Fiber.
Jordan M.
Community and Escalations Specialist
Sonic
by drbubbles » Tue May 28, 2024 4:28 pm
My date slipped to August; is this part of the city obstruction to bypass poles or a separate issue?
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