michaelsanders wrote: ↑Tue May 14, 2024 10:11 am
Hi, I'd like to change my forum username without deleting previous posts. I've created a new mailbox and called into Sonic technical support but they were unfamiliar with the process and said to ask in a forum post.
Previous threads:
viewtopic.php?t=36
I'm sorry we could not help you achieve this on your initial call with us. Since it is a pretty one-off question, I believe our reps just didn't know how to accomplish this.
The forum username is linked to your main Sonic account login, so to change it, we would need to change your Sonic username overall. This would include changing your forum username, your main Sonic email address, and your Member Tools username. It also would incur a $5 fee to change it. Feel free to call our technical support team when you're available to do this, as we'll need to do our verification process, since this incurs a charge to the account.
After it has been changed, the old forum posts will still reflect the old username, so we'll have to have our software engineering team edit the previous posts on the back end. If you do change it, just let the technical support agent you're speaking with about that, so they can contact our SOC department to get that done. I made a ticket to them already when inquiring about this for you, so the ticket will be visible on your account and the technical support agent can easily handle it from there.
If you have any other questions or need additional help, please let me know.
Kind regards,