Petitioning to drop voice bundling

Fusion Voice service, features and help.
32 posts Page 3 of 4
by artakamoose » Fri Apr 28, 2023 10:54 pm
julia.harkola wrote:I've always been unhappy with voice bundling. Don't want it. Don't want to pay for it.

My bill has just increased $11/month after the previous $12/month increase. AT&T is offering 1 gig fiber for a flat $55/month in perpetuity. Sonic service has been great, but not $20/month more great. Time to switch.
Not sure what area you're in and the language may be different, but read the T&Cs very carefully. I have a $70/mo lifetime contract with them and it specifically used the term lifetime. At least at my address, the current offer says this:

"No price increase at 12 mos., annual contract, or data caps"

When you click on "See offer details" it shows this also:
"Pricing subject to change."

No price increase at 12 months doesn't mean they won't increase your price at 13/14/etc. months. Especially with the additional language saying "pricing subject to change."
by artakamoose » Fri Apr 28, 2023 10:55 pm
Sorry, double post.
by fg7879 » Wed May 03, 2023 7:52 pm
Adding my voice to drop a service I have no interest in and provide a non-bundled option.
by rgraham17 » Mon Sep 25, 2023 11:56 am
Sonic current widespread advertising of $49.99/month for fiber Internet service is dishonest and should be illegal.
Unbundle the phone service for fiber service!
by rubusdiscolor » Thu Dec 14, 2023 12:20 pm
I completely agree that the dishonest mandatory bundling of useless voice "services" to hop up my monthly bill has both prevented me from recommending Sonic to friends, as well as annoyed me to the point that I'm now exploring other, more honest, ISP options. Get it together, Sonic, and stop destroying your own reputation with this infuriating mandatory voice bundling in San Francisco!
by rkrishnakumar » Tue Dec 26, 2023 2:54 pm
I've enjoyed my service with Sonic thus far, the internet speeds are as promised and the service availability is great. However as a young individual with no home phone paying $10 for a voice plan and nearly $10 in taxes for the line is causing some real frustration. The nearly $20 in charges for a dormant phone line is almost 40% of my intended bill ($50). Please, please introduce Fiber only in SF.
by mcwong1027 » Thu Jan 18, 2024 3:00 pm
I am happy to pay $50 for my fiber connection, but not the $10 +~$15 in tax (~$25 total). I was told by Sonic that I cannot remove the phone line from my bundle. I am seriously going to look for other options. Sonic - you failed me....
by maxime44 » Tue Apr 16, 2024 12:14 pm
Adding my voice to the request to drop the voice service bundling. I don't even care if the price billed by sonic is the same for both with/without voice service, as long as I can skip the 15$/month in voice service TAXES. 1Gb fiber is advertised to be 49.99$/month, but with voice taxes, it shoots up to 65$/month :-(
by sruben2034 » Mon May 06, 2024 9:52 am
Tired of paying all these extra voice surcharges for a service that is supposed to be $59.99/mth, yet ends up ~$75. Adding another voice in support of unbundling. Does this forced bundling happen with other ISPs?
by jerrielm » Mon May 06, 2024 10:10 am
Hello Everyone,

Thank you for all of your feedback and comments related to voice service. While at this time we are not able to remove the phone service from our Fiber 1gig services. We do allow customers on 10gig to do so. You can visit https://members.sonic.net/connections/s ... e/#/change to start the request to upgrade to 10 gig fiber.

The charge for the upgrade is $300, which is added to your bill over 3 months. Most customers pay $10 for the phone service and around $18 in taxes, so the upgrade cost will even out within the first year. (Please note that you will need to downgrade your service to no voice once your service is upgraded to 10gigs)

We are still looking for a solution for our customers on 1gig. Hopefully, we will have news for you guys soon.

Best Wishes!
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