Not sure if this is the right place to ask, but my service went out last night around midnight. I'm located in West Oakland (wood st) and was wondering if it's just me or if anybody else is experiencing it? (In this area - I'm sure there are others more affected; the storm wasn't tooo bad here.)
I imagine/hope if it was a neighborhood-wide issue there'd be quicker response, so quite possible it is just me.
I've worked with support over SMS and went through the obvious (restarted ONT, reseated fibre, etc.) to no avail so it seems like it's upstream. Wish I could check link/light level/etc in a more granular way, but the first level support don't seem able to do that. They've said they'll send a technician, but (understandably given the storm, but...) can't until Friday.
I imagine/hope if it was a neighborhood-wide issue there'd be quicker response, so quite possible it is just me.
I've worked with support over SMS and went through the obvious (restarted ONT, reseated fibre, etc.) to no avail so it seems like it's upstream. Wish I could check link/light level/etc in a more granular way, but the first level support don't seem able to do that. They've said they'll send a technician, but (understandably given the storm, but...) can't until Friday.