"Problem with Internet" SMS from Sonic

[sihde]

I received an SMS today from 43687 that read:

Hi, it's Sonic. We noticed a problem with your internet service at <MY CORRECT ADDRESS> starting at 12:16 PM. Our techs are working to restore service ASAP. Reply STOP to opt-out of outage notifications.

But there was no outage that I could see, everything seemed fine. There was no followup. Everything is still working fine. Anybody else see anything like this?

[spencernash]

I got one yesterday with a follow up 4 minutes later that it was resolved. I wasn't home so I can't say if there was an outage or the monitoring system is just a little aggressive on declaring an outage.

[js9erfan]

Haven't seen any alerts but they are monitoring connections obviously.

Code: Select all

2023-12-06 05:57:37.139770-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:57:27.064761-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:57:17.023446-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:57:06.981112-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:56:56.787124-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:56:47.691054-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:56:37.524328-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:56:27.507785-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:56:17.390919-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:56:07.276958-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	
2023-12-06 05:55:57.244315-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	

[brandonc]

I received an SMS today from 43687 that read:

Hi, it's Sonic. We noticed a problem with your internet service at <MY CORRECT ADDRESS> starting at 12:16 PM. Our techs are working to restore service ASAP. Reply STOP to opt-out of outage notifications.

But there was no outage that I could see, everything seemed fine. There was no followup. Everything is still working fine. Anybody else see anything like this?

Hi there,

I apologize for the confusion regarding that message. We do have an automated system that tracks when our Fiber modem's (ONT) lose signal, so that we can be on top of outage communications on our network. In this case, it looks like the system had noticed a few ONT's went down in your area, but upon our team investigating the issue, it seemed to be a false flag and everyone in that area was online with no sign of any drops.

Apologies that there wasn't any follow-up here, that's something we do and will continue to improve on.

Kind regards,

[kgc]

Haven't seen any alerts but they are monitoring connections obviously.

Code: Select all

2023-12-06 05:57:37.139770-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	

Active ICMP monitoring like this is something that we only recently started to play with. Initial testing has shown it's viable (practical at scale) and we're working on a production deployment now.

[js9erfan]

Haven't seen any alerts but they are monitoring connections obviously.

Code: Select all

2023-12-06 05:57:37.139770-08:00	  69.12.210.169	  23.93.25.x	ICMP
	a.icmp-monitor.noc.sonic.net	23-93-25-x.fiber.dynamic.sonic.net	

Active ICMP monitoring like this is something that we only recently started to play with. Initial testing has shown it's viable (practical at scale) and we're working on a production deployment now.

Makes sense. I only noticed it due to the frequency in the logs.

[ds_sonic_asif]

Active ICMP monitoring like this is something that we only recently started to play with. Initial testing has shown it's viable (practical at scale) and we're working on a production deployment now.

I disabled ICMP shortly after seeing that my installation was stable (4 years ago). Should I turn it back on?

[kgc]

Active ICMP monitoring like this is something that we only recently started to play with. Initial testing has shown it's viable (practical at scale) and we're working on a production deployment now.

I disabled ICMP shortly after seeing that my installation was stable (4 years ago). Should I turn it back on?

That's up to you but I personally don't really see much issue with allowing icmp echo in the first place.

[ds_sonic_asif]

Active ICMP monitoring like this is something that we only recently started to play with. Initial testing has shown it's viable (practical at scale) and we're working on a production deployment now.

I disabled ICMP shortly after seeing that my installation was stable (4 years ago). Should I turn it back on?

That's up to you but I personally don't really see much issue with allowing icmp echo in the first place.

Agreed. It's a carry-over habit from the past when I needed to keep an ssh port open and tired of script kiddies endlessly banging on it. These days I don't leave anything open and use ZeroTier for remote access.