Callers suddenly cannot hear me

[susanjom]

This has become a regularly occurring situation since my service got changed to fiber.
At first I figured it was their problem, but it is now happening so regularly (okay, once a week at least) that I can't help but think it is mine. I am chatting with a friend (from New York, from Hawaii) and suddenly I can still hear him/her, but s/he is saying "hello? hello? can you hear me?" If I hang up and call them, all is well again.

What is going on?

[dane]

The support team here could have voice ops look at the logs for the call to see if they see any explanation for the one-way audio. To kick that off, email support@sonic.net with a brief description of the issue, and the date and time of the call and the number you called or were called by.

[susanjom]

Okie doke. Will do.
Thanks, Dane.