Outage in San Mateo (94401)

[nmgokhan]

There's an outage going on and I cannot find any updates on status page. Any info available from Sonic?

[loherj]

Hello,

Thank you for reaching out regarding your connection issues.

I was able to look at your account, and this doesn't appear to be a widespread outage and is likely only impacting your circuit. I also see some errors with the light levels on your circuit, which may be resolved with some troubleshooting.

Please call our technical support line at (707)-547-3400 between 8 a.m. and 10 p.m. PST, 7 days a week, to help get this resolved.

If you would like, you can schedule a callback request here: https://www.sonic.com/support_cba_reque ... AL_SUPPORT, and one of our representatives will call you.

[daniel15]

For what it's worth, I'm nearby in Belmont (94402) near the San Mateo border, and I haven't had any issues.