Hello! I currently use AT&T as my ISP in the Alameda area and have a fiber ONT in my home. I know you are building out a network in Alameda, but I have read that it may be possible to switch over to Sonic given I already have the fiber installed. Is that a possibility, or do I need to wait for the network "build out" before I switch?
Hi there,ductapemaster wrote:Hello! I currently use AT&T as my ISP in the Alameda area and have a fiber ONT in my home. I know you are building out a network in Alameda, but I have read that it may be possible to switch over to Sonic given I already have the fiber installed. Is that a possibility, or do I need to wait for the network "build out" before I switch?
This isn't possible as our Sonic Fiber uses different infrastructure (Sonic Fiber lines, Sonic equipment, etc.) and we cannot/are not authorized to repurpose another company's infrastructure for our service, so you will need to wait for our network to be completed in your area before we can provide your home service.
However, when it is finished and we come out for the installation, we can most likely follow the same cable route AT&T used and install everything in the same area where your AT&T ONT is currently located.
I hope that we can finish our expansion into your neighborhood soon!
Kind regards,