is the West Berkeley gigabit outage still in effect and if so

[ctwitt]

is there an ETR? thanks

[loherj]

As of yesterday this outage should have been resolved.

After checking your account it looks like the router may still be down but the circuit is online. Please power cycle your router by unplugging it from power for at least 30 seconds. If this does not resolve the issue you may need to contact our support team for assistance.

Support is available from 8am to 10pm 7 days a week by calling (707)-547-3400.

[ctwitt]

thanks for checking my account, i am back to normal operation now