After three calls, I was able to resolve an issue with reaching my storage limit. I looked at numerous help files on this, so I don't think it's clearly documented.
1. Make the warning triangle which pops up when your message box is full more noticeable.
2. Create a way for the member to download all their messages as a zip file.
3. Make it clear that pressing the "Delete All [messages]" button on the Messages page is not all you have to do. There is a
"Deleted" tab on the same page that has to be clicked on and confirmed before the voice messages are actually removed from
the member's storage. Until that is done, callers still can't leave a voice message. I have never seen this documented and at least one Sonic tech support person apparently didn't know about it, either.
Thanks!
1. Make the warning triangle which pops up when your message box is full more noticeable.
2. Create a way for the member to download all their messages as a zip file.
3. Make it clear that pressing the "Delete All [messages]" button on the Messages page is not all you have to do. There is a
"Deleted" tab on the same page that has to be clicked on and confirmed before the voice messages are actually removed from
the member's storage. Until that is done, callers still can't leave a voice message. I have never seen this documented and at least one Sonic tech support person apparently didn't know about it, either.
Thanks!