Disappointed with hosting support

[wshooper]

As a Sonic.net customer, paying for your hosting service, it's disappointing that one of your support representatives has referred me to this forum, rather than simply arranging for the Apache misconfiguration I reported in ticket #2073635 to be fixed.

The details aren't relevant to anyone who doesn't work for Sonic.net, and I hope those people will read the ticket and contact me directly. If not, there are lots of inexpensive web hosts, and some of them even know how the ErrorDocument configuration directive works in Apache.

[thulsa_doom]

While your ticket is currently assigned to our systems group, have you tried using a custom error page as described at https://wiki.sonic.net/wiki/Web_Hosting_FAQ ?

[wshooper]

Thanks for the suggestion for a workaround, but I assume this won't take more than a few days to get fixed, which is fine; my disappointment was with the run-around, not the timeliness of the response.

I also really just wanted the plain, ordinary, default Apache error messages, which have the helpful feature (for 4xx response codes, at least) of including the URL that wasn't found or had a problem.

I realize something like that can be achieved with the server-side includes described in your error examples page, but I'd rather not take responsibility for making sure that untrusted input from the network is properly handled in dynamic content. (I *think* it is, though, since the default for #echo since Apache 1.3.12 has been to do entity escaping, using the same ap_escape_html() function used to compose the built-in error messages, but not having to worry about things like this is part of why I'm using your hosting service.)