The self-service tool accessed by dialling 611 from a Sonic Fusion DSL line seems to be down: after dialing 611 and selecting option 2, the call just disconnects. That's been the case for a least a few weeks now. Can it be fixed?
611 self-service tool down
Advanced feature discussion, beta programs and unsupported "Labs" features.
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Thanks for reporting this. It looks like the service has been having some trouble after a recent server migration, but that should be resolved. Copper-based Fusion services should now be able to use the tool correctly, but we're still working on a bug where the self-service option is being presented to Fusion FTTN and Fiber products when it shouldn't be.
Justin Guarino
Sonic System Operations
Sonic System Operations
Thank you!
Thank you!
4 posts
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