Att continues billing

[jbrugeman]

When I was finally connected to Sonic, approx. one month after requesting the change, the technician (Att employee) said I need not cancel my account since they (Att) will see the difference. Silly me I believed him. Now I am receiving bills from Att for amounts since the change over.

All the Att reps I have spoken to have had the same speech that indicates this is all my fault (sound familiar) Now I know not what to do.

Other than that which involves the work of a lawyer. Anybody know of any Class Actions going on?

[dane]

Sorry to hear they've got you stuck in this situation. While moving your voice telephone number over from one carrier to another should cancel that carrier's voice service, there's no similar mechanisms for cable Internet or uverse (nor for any TV products.) You will need to follow up with your current carrier to make sure they've disconnected service.

One comment on this: "Retention" can be a hellish experience, where the reps may spend a lot of time trying to convince you to remain a customer of your current carrier. Sometimes I've seen situations where "our systems are down", please wait, transfers between reps, upsale/cross-sale of other products, etc. I've got a suggested solution to this: Simply tell them you're moving to Costa Rica. They've got nothing else to sell you then, and no good angle to "overcome objections" to your remaining a customer. If they ask where in Costa Rica, the capitol is San Jose, that's easy to remember. And your flight departs day after tomorrow. Yes, the whole household is moving. We're all really looking forward to it. Thanks, gotta go.