@dane, longtime and happy sonic customer here, eagerly awaiting hookup of fiber. I pre-ordered, and a few weeks ago received email notice that the drop install for my home was occurring in a few days, and I should expect a call in 3-5 days to schedule install.
then radio silence.
two weeks later, after a few chats and tweets with (the always awesome) support team, I was told that the network team was going to have me "on the queue". And again, I received a drop install notice, and again received the 3-5 day notice.
But now, support has informed me that we are looking at a 60-day delay for DMU installs. Sadness!
My frustration isn't really with the delay, but that I feel for the first time that sonic sort of yanked me around on this, promising something (installation at my address on approx July 25), then didn't deliver, and didn't explain, and then again promised (installation this week, expect a call), only to let me know via other channels that realistically I can't expect hookup until most likely late September/early October.
I wish, wish , WISH I had known what the actual timeline was, and the actual reason for the delay. I'm a huge supporter (and promoter) of sonic service, and it's hard to respond to people as to why when I said "fiber in July!" I now have to say "fiber in...real soon!"
If there is some way to prevent this sort of mis-communication (or non-communication of changes) in the future, it would be a real benefit to customers like me.
Thanks for listening.
@saschaben
then radio silence.
two weeks later, after a few chats and tweets with (the always awesome) support team, I was told that the network team was going to have me "on the queue". And again, I received a drop install notice, and again received the 3-5 day notice.
But now, support has informed me that we are looking at a 60-day delay for DMU installs. Sadness!
My frustration isn't really with the delay, but that I feel for the first time that sonic sort of yanked me around on this, promising something (installation at my address on approx July 25), then didn't deliver, and didn't explain, and then again promised (installation this week, expect a call), only to let me know via other channels that realistically I can't expect hookup until most likely late September/early October.
I wish, wish , WISH I had known what the actual timeline was, and the actual reason for the delay. I'm a huge supporter (and promoter) of sonic service, and it's hard to respond to people as to why when I said "fiber in July!" I now have to say "fiber in...real soon!"
If there is some way to prevent this sort of mis-communication (or non-communication of changes) in the future, it would be a real benefit to customers like me.
Thanks for listening.
@saschaben
