Suspend Acct for 2 months requires $149 termination fee

[ggolter]

Folks,

I'm going out of the country from 8/4 to 10/15, and according to billing support you have no way of suspending account. Cancelling it would mean $149 termination fee. Is there a better solution?

[dane]

I'm afraid not. We rent the line, and we can't temporarily cease providing service without fully disconnecting it, triggering the early term fee.

[miken]

Folks,

I'm going out of the country from 8/4 to 10/15, and according to billing support you have no way of suspending account. Cancelling it would mean $149 termination fee. Is there a better solution?

Thank you for calling in and taking time to speak with me over the phone so that we could come to a solution to the problem. If we can be of any further help, please don't hesitate to let us know.