The way the tech explained it to me on the phone doesn't seem right, so I thought I'd ask here for clarification.
He said Fusion contract renews every year, forever. Wow, can't believe I found a policy more onerous than the cell phone companies.
Anyway, so I told him, assuming I've been a customer for 4.5 years, then I move to a non sonic area, sell my house, or die, that means I'm half way into year 5 of my contract and I'd pay an ETF. He said yes. Really?
So if I'm on life support, I should have them delay pulling the plug until the small window between year 5 ending and 6 beginning so I don't pay an ETF?
When I asked why regarding this policy, he said its so Sonic doesn't lose money on people setting up and canceling soon (which I totally agree with) but my scenario (and actual customer history) is around 4.5 years so I asked if Sonic is still "unsure about my commitment" but he reiterated policy.
Hmm, what am I missing?
He said Fusion contract renews every year, forever. Wow, can't believe I found a policy more onerous than the cell phone companies.
Anyway, so I told him, assuming I've been a customer for 4.5 years, then I move to a non sonic area, sell my house, or die, that means I'm half way into year 5 of my contract and I'd pay an ETF. He said yes. Really?
So if I'm on life support, I should have them delay pulling the plug until the small window between year 5 ending and 6 beginning so I don't pay an ETF?
When I asked why regarding this policy, he said its so Sonic doesn't lose money on people setting up and canceling soon (which I totally agree with) but my scenario (and actual customer history) is around 4.5 years so I asked if Sonic is still "unsure about my commitment" but he reiterated policy.
Hmm, what am I missing?
