My Sonic landline ID shows as Unavailable

[musicalfruit]

How do you do a PM on this board.

I am logged in, when I click on your name, all I can see is your profile and can't enter anything under Contact

There should be a "PM" button in the right nav area, below the user's name and "joined" information.

That's what I just used to PM timjackson.

[dragonsclaw]

Hmmm.
No PM button under Joined: Tue Jul 15, 2014 11:05 pm for you (or anyone else) either

Obviously, I am logged on

[timjackson]

After talking to a couple of the carriers in the middle for these calls and escalating there, it appears this is a known issue on an SBC on T-Mobile's side and they are working to correct it currently. They don't have any ETR, but T-Mobile is working to resolve this issue.

[dragonsclaw]

Thanks Tim for looking into this.
As always. Sonic goes the extra mile in support

[musicalfruit]

Thanks for the update, Tim!

Hopefully TMobile can fix this soon as it's very inconvenient to not know what number is calling.

[aw]

Thanks Tim, much appreciated!

[ankh]

Same problem here, the optometrist has always been able to fax to our home phone when we set the fax up -- but the last few days they tried repeatedly and the error message always shows our landline is "Unavailable" on the optometrist's fax machine so it won't go through.

Something's changed?