List of compatible modems for Fusion X2 pair bonded service

[dane]

Basically, what he said.

Our equipment rental option is full service, from advance RMA to field technician visits by Sonic or AT&T. It gives us the ability to manage, upgrade, bugfix and secure the device, which we also certify with our DSLAM equipment. (Note that device management has an ongoing cost for Sonic, and of course technician visits are a huge expense too.)

Customers with Fusion on our network (as opposed to Fusion FTTN, using the ATT network) can opt out and supply their own equipment, but I do not recommend it due to the loss of all of those advantages. We do not ourselves sell alternative equipment because we've desire to take on the remittance of sales tax, plus the stocking and fulfillment for equipment which is not part of our "fleet" of end-to-end managed and serviced equipment. Amazon can do a better job of those sort of things.

[dane]

I do agree though they could be more transparent in the total cost saying our service is X + Y modem rental fee from the get go.

We do provide full data on costs during signup. But you are right, I believe that the entire industry should be including equipment costs in their monthly fees, and if and when that becomes the standard, we'd do the same! But we cannot compete effectively against other providers who now routinely charge separately for equipment without charging separately for equipment.

[torstenb]

We do provide full data on costs during signup. But you are right, I believe that the entire industry should be including equipment costs in their monthly fees, and if and when that becomes the standard, we'd do the same! But we cannot compete effectively against other providers who now routinely charge separately for equipment without charging separately for equipment.

I do appreciate the fact that Sonic allows (again) customers on Sonic's own Fusion product to supply their own modem if they wish to do so.

That being said, I don't see this as a simple matter of transparency anymore. When a company, such as AT&T advertises a service rate for its internet service tiers, but at the same time imposes a mandatory modem rental charge without an offer to opt out and supply one's own modem, then the minimum price is not the advertised rate. It is 'X + [whatever modem rental fee]'. That, at the very least, is unethical, but I'm pretty sure it is also false advertisement as one can never get service at the advertised rate and as such it becomes illegal.

My guess is, if more people would report this practice to the FCC by filing a complaint on fcc.gov, we might/should see that practice going away.

[pockyken007]

We do provide full data on costs during signup. But you are right, I believe that the entire industry should be including equipment costs in their monthly fees, and if and when that becomes the standard, we'd do the same! But we cannot compete effectively against other providers who now routinely charge separately for equipment without charging separately for equipment.

I do appreciate the fact that Sonic allows (again) customers on Sonic's own Fusion product to supply their own modem if they wish to do so.

That being said, I don't see this as a simple matter of transparency anymore. When a company, such as AT&T advertises a service rate for its internet service tiers, but at the same time imposes a mandatory modem rental charge without an offer to opt out and supply one's own modem, then the minimum price is not the advertised rate. It is 'X + [whatever modem rental fee]'. That, at the very least, is unethical, but I'm pretty sure it is also false advertisement as one can never get service at the advertised rate and as such it becomes illegal.

My guess is, if more people would report this practice to the FCC by filing a complaint on fcc.gov, we might/should see that practice going away.

Are you also one of those people who would sue a company because on their website it said they can deliver speeds of up to 50 mbps and you are getting 49.99999 ? Jokes aside what you are paying for is the service and sonic is honest in the fact that the service fee is X ( service being the signal delivered to your premise ) as for the rental fee like I said they could be more transparent on their web site and say something along the lines our overall service is X + Y ( where Y is the modem rental fee , and by the way they do that once you are fully signed up so there is transparency ... or you can also ask when you do sign up ... like I did ... ) . I see absolutely nothing wrong with what sonic is doing as they advertise the service and the cost associated with it which is true and then upon sign up they notify you about the rental fee ( which again is true and you are notified about it and you do have 30 days from the signup date to cancel the service for whatever reason .... ) said that I see no fault on sonic side at all ... could they be more transparent sure do they have to be more transparent in the cut throat market of ISP heck no ...

[torstenb]

Are you also one of those people who would sue a company because on their website it said they can deliver speeds of up to 50 mbps and you are getting 49.99999 ?

Seriously?

Jokes aside what you are paying for is the service and sonic is honest in the fact that the service fee is X ( service being the signal delivered to your premise ) as for the rental fee like I said they could be more transparent on their web site and say something along the lines our overall service is X + Y ( where Y is the modem rental fee , and by the way they do that once you are fully signed up so there is transparency ... or you can also ask when you do sign up ... like I did ... ) . I see absolutely nothing wrong with what sonic is doing as they advertise the service and the cost associated with it which is true and then upon sign up they notify you about the rental fee ( which again is true and you are notified about it and you do have 30 days from the signup date to cancel the service for whatever reason .... ) said that I see no fault on sonic side at all ... could they be more transparent sure do they have to be more transparent in the cut throat market of ISP heck no ...

On the website and in Ads Sonic advertises the service to start at $40, hence Sonic needs to offer service for exactly that price with the only exception being the taxes and fees that are being passed-through to a government/regulatory body. At this point Sonic does allow customers on its own Fusion product to BYOD and avoid the rental charge, so they do (again) as they say/advertise they do. That is not the case for AT&T and therefor it is false and misleading advertisement and has nothing to do with being more transparent.

[dane]

On the website and in Ads Sonic advertises the service to start at $40, hence Sonic needs to offer service for exactly that price with the only exception being the taxes and fees that are being passed-through to a government/regulatory body. At this point Sonic does allow customers on its own Fusion product to BYOD and avoid the rental charge, so they do (again) as they say/advertise they do. That is not the case for AT&T and therefor it is false and misleading advertisement and has nothing to do with being more transparent.

I'll give you the doublespeak response on this item: service availability is limited based upon your location. In some locations, service is available at $40, and in others, it is not (because our network doesn't reach there, for example, and an equipment rental is then required.)

I know that may sound bit opaque, but we do disclose quite clearly during signup ALL of the associated taxes and fees for our products, far more so than I've seen by any other providers. We also link in our ads to the details on taxes and fees, so consumers can make an informed decision.

For example, we provide a current-month estimate for the total taxes and fees which will be charged in every specific municipality we serve. Other carriers do not publish this info, nor will they provide it if you call. We also publish info on each tax & fee, including linking to details, rates, etc. https://www.sonic.com/taxesfees

[dane]

That being said, I don't see this as a simple matter of transparency anymore. When a company, such as AT&T advertises a service rate for its internet service tiers, but at the same time imposes a mandatory modem rental charge without an offer to opt out and supply one's own modem, then the minimum price is not the advertised rate. It is 'X + [whatever modem rental fee]'. That, at the very least, is unethical, but I'm pretty sure it is also false advertisement as one can never get service at the advertised rate and as such it becomes illegal.

My guess is, if more people would report this practice to the FCC by filing a complaint on fcc.gov, we might/should see that practice going away.

This is something the FCC is actively working toward, and I expect we will see changes in the industry. See this article from just a few weeks ago, which highlights the current status and details on what's coming:

http://thehill.com/policy/technology/25 ... isclosures

Quote: "Customers shopping for Internet service are a step closer to having access to "nutritional label"-like disclosures that will help them easily compare prices and speed offerings from different providers.

A government-sanctioned committee last week unveiled a set of sample disclosure forms that Internet service providers, like Comcast or Verizon, would be encouraged to offer potential customers. These disclosure forms would outline prices for stand-alone Internet service, average speed measures, and any network management rules that apply...."

[pockyken007]

Thanks Dane this is very interesting article it could change the way the industry operates ... hmm.... we shall see

[guest]

I like to use the provided PACE modem, but I am EMF allergic.

I don't feel comfortable while using the modem. That's why I have to purchased a sole-ethernet modem.

[Guest]

I like to use the provided PACE modem, but I am EMF allergic.

I don't feel comfortable while using the modem. That's why I have to purchased a sole-ethernet modem.

Why don't you turn off the radio?