Sonic has outgrown the stage it was in when I first joined, when it offered a dialup UNIX host and was tinkerer-friendly.
I'd welcome creation of a new tier of Support people who would qualify as geeks. Old graying bearded ones, perhaps?
Sad to say I've gotten used to being told by Support youngsters that I should "ask in the Forums" for geeky help.
I learned a whole lot in those early UNIX years, though I'v forgotten most of it these many years later.