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site is down

Posted: Wed May 10, 2017 11:59 am
by ko360
It appears my site (value host pkg) has been down since late March. When I go to it shows a blank page. When I go to inspect, there is no code. I called support, but they didn't even give me a hint to how to fix this.

I haven't FTP'd in ages. I installed FileZilla but it can't connect.
using the on port 14147
I'm on a Win10 home laptop.

It's a WP site. I can't use the WP dashboard to even access any files.
Please help!

Re: site is down

Posted: Wed May 10, 2017 1:36 pm
by drew.phillips
Hi Ko,

I got your PM and took a look at your site and got it working again by switching your configuration to use PHP 5.5 instead of 5.3. Feel free to reply here or to the PM. Most likely a plugin or WP update included something that was no longer compatible with PHP 5.3.