For several days now (I had to stop working on the issue over the holiday), my website returns this error on all pages:
I knew that Sonic support would tell me they are not responsible and, surprise, that's exactly what happened.
"It looks like we have active personal hosting set up for this domain, and we aren't seeing any issues on our side. It seems that this is an issue relating to the way the actual website itself was uploaded or configured. We aren't able to help in depth with website configuration, only with making sure your site has a place to be hosted." Andrew L.
I didn't do a thing to the website and I only update through Wordpress, which Sonic provides. I can't recall when I last posted, changed a post, or updated software. It wasn't that long ago (so nothing's terribly out of date) but I am not sure if that is timed to when it stopped working. And I have no way to find out.
Once upon a time, Sonic was the best place to host sites. That time has passed. Sonic seems to only care about being the very best internet service provider and not about any other service. Mind you, I pay for hosting separately, it's not like I'm asking for this stuff for free. I pay *hundreds* of dollars a year for multiple sites. In addition to having FTTN with Sonic. Maybe that doesn't make me important enough, but you'd think Sonic would want to support all customers, not just some.
It's mind-blowing that I would get dismissed like that for service on my paid account. I literally can not get into the site. Even if there were something I could fix on my end, there is absolutely nothing I can do about it. Even if I were to FTP, there'd be no way to see what was wrong.
Your tech told me to post here, as if that would help. No one can fix it for me except for a Sonic Tech. So here I am begging for some random Sonic tech who reads the forums to do the job that the first tech should have done (or passed along to someone else if they didn't know how). But it seems that your tech people are being trained to tell customers they never fix problems with hosting.
Would someone please fix this?