I already have my website hosted on Sonic for a number of years. I'm trying to update the site, but I can't connect via FTP successfully. Called Sonic last night and checked settings (ftp.sonic.net, port 21), but they said no one is available to diagnose the problem further. Just wondering if anyone is having the same issue. I'm using FileZilla to connect. This is the error I get:
Status: Resolving address of ftp.sonic.net
Status: Connecting to 18.104.22.168:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Response: 257 "/home/d/davechl" is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PORT 192,168,1,75,213,253
Response: 200 PORT command successful
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
It seems to log in but can't retrieve directory listing. Any help is appreciated.