No More Receipts? Must Log In?

General discussions and other topics.
12 posts Page 2 of 2
by CarolDelton » Thu May 23, 2019 10:13 pm
I am apparently not the only one who finds this "upgrade" to be a downgrade. I am not focusing on the look of the emails but the content. The previous emails informed me what the charge was going to be ....and that helped me know it was correct. The new system forces me to take more time (waste my time) to get the same information.

Beyond that, the exchange with the customer service representative who answered the email I sent to the billing department was another example of customer nonservice. I requested he forward my comments to Dane and he told me me I had to log in to the forum and post here.

Sonic, what are you doing? Please think about this from the an information perspective and the customer's point of view.
by virtualmike » Fri May 24, 2019 10:35 pm
dane wrote:
So, we developed a new PDF-based invoice that's easier to read and understand...

So, could the PDF invoice be attached to the billing notification?
12 posts Page 2 of 2

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