Customer Service

[facemelt]

Hi!

I have an odd request and maybe one that cannot be addressed. I have received nothing but fantastic support from everyone at sonic. Every encounter was dealt with in the most professional matter. I'm curious, as a new employee, how does one get to be like this? Do you provide training in house? Is there somewhere online/nearby that you outsource this to? I just would love to exhibit the same qualities you all have in my own job (I work at a helpdesk). Most places online are selling snakeoil or highstakes sales, neither of which I am interested in. Care to share some of your secret sauce? Either way Rock on and thanks for the awesome service!

Sean C (facemelt)

[thulsa_doom]

We love hearing feedback like that!

All job applicants are screened by a crack squad of clever people that try to identify candidates that are already well-suited to our office environment and the nature of the work load. After clearing a couple of interviews and a written test (complete with a couple trick questions that entertain us greatly), our customer service candidates are sent to a himalayan monastery where they are steeped in the lore and traditions of our kung-fu. Once they can walk across rice-paper without breaking its surface, calm a frightened yak with a word, and identify an overactive antivirus program though a mail log, they are released back into the world serene, benevolent, possessed of terrible power.

[klui]

...

our customer service candidates are sent to a himalayan monastery where they are steeped in the lore and traditions of our kung-fu.

Sounds like off-shoring.

[thulsa_doom]

Zing.

Alas, our reps are all USDA free-range organically-grown free-range customer service magicians residing in Northern California.