I opened account for my relatives under my name but their address. They don't speak english and are on disability income.
The reps on the phone refuse to cancel account regardless of what I try to do. About 3 weeks ago I removed credit card from the account to prevent auto billing. So from my perspective account is cancelled, as you won't get paid. Today I was asked to open up email which was again under their name, and read back the confirmation code. So I had to walk my relatives through the process (in Russian ) to read that code back and call again, only to find out that it is not correct code. Right now I asked to speak to the supervisors to cancel the account.