Today's support line outage

[aw]

Service has been restored. The remote terminal serving our location lost
AC power. It is now on generator back-up.

Jasper C.

Funny how power outages like this always seem to happen after CWA Strikes

[dane]

Service has been restored. The remote terminal serving our location lost
AC power. It is now on generator back-up.

Jasper C.

Funny how power outages like this always seem to happen after CWA Strikes

In this case it was during the strike. We visited the RT location a number of times during these events, and AT&T managers were working to resolve the issue, while a short distance away line workers were striking. I suspect that the repeated failure would not have occurred if the normal staff were the ones doing the fix!

[aw]

Aah sorry, I should have been more clear, I meant "After CWA votes to strike"

[merna strassner]

having internet problems @ 510-652-[redacted] ...download is .19 and having trouble since 8:30a.m. what's up? or down?

[rodrigo]

If you are having connection problems, please call or email Support! A forum post is not as likely to get noticed.

http://www.sonic.net/support