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"Mail can't identify .... smtp.sonic.net"

Posted: Wed Oct 31, 2018 8:37 am
by ankh
This started appearing last night and still appears this morning.
Mac OSX Mail.

I emailed Support and they replied
" The Sonic Technical Support Department received a message from your email address, but we do not understand the nature of your query. Please reply to this message to clarify your question.

"

Is it just me? Anyone able to explain it?

Re: "Mail can't identify .... smtp.sonic.net"

Posted: Wed Oct 31, 2018 9:36 am
by ankh
Screen Shot 2018-10-30 at 9.05.17 PM.png
Screen Shot 2018-10-30 at 9.05.17 PM.png (93.12 KiB) Viewed 2357 times
There should be a screenshot attached to this.

Re: "Mail can't identify .... smtp.sonic.net"

Posted: Wed Oct 31, 2018 11:41 am
by kgc
The correct host name for outbound mail is "mail.sonic.net" but your client is configured for "smtp.sonic.net"

Re: "Mail can't identify .... smtp.sonic.net"

Posted: Wed Oct 31, 2018 11:47 am
by ankh
D'oh. I wonder how that got changed, just yesterday, and for just the one email account.
Fixed.

Re: "Mail can't identify .... smtp.sonic.net"

Posted: Wed Oct 31, 2018 11:51 am
by kgc
We updated the certificate last night for mail.sonic.net, presumably at some point in the past you'd told the client to accept the certificate validation failure and it remembered it until the certificate changed.

Re: "Mail can't identify .... smtp.sonic.net"

Posted: Wed Oct 31, 2018 12:09 pm
by ankh
Thanks KGC, I'm sure that's what happened now that you mention it.