"Mail can't identify .... smtp.sonic.net"

General discussions and other topics.
6 posts Page 1 of 1
by ankh » Wed Oct 31, 2018 8:37 am
This started appearing last night and still appears this morning.
Mac OSX Mail.

I emailed Support and they replied
" The Sonic Technical Support Department received a message from your email address, but we do not understand the nature of your query. Please reply to this message to clarify your question.

"

Is it just me? Anyone able to explain it?

Attachments

by ankh » Wed Oct 31, 2018 9:36 am
Screen Shot 2018-10-30 at 9.05.17 PM.png
Screen Shot 2018-10-30 at 9.05.17 PM.png (93.12 KiB) Viewed 296 times
There should be a screenshot attached to this.
by kgc » Wed Oct 31, 2018 11:41 am
The correct host name for outbound mail is "mail.sonic.net" but your client is configured for "smtp.sonic.net"
Kelsey Cummings
System Architect, Sonic.net, Inc.
by ankh » Wed Oct 31, 2018 11:47 am
D'oh. I wonder how that got changed, just yesterday, and for just the one email account.
Fixed.
by kgc » Wed Oct 31, 2018 11:51 am
We updated the certificate last night for mail.sonic.net, presumably at some point in the past you'd told the client to accept the certificate validation failure and it remembered it until the certificate changed.
Kelsey Cummings
System Architect, Sonic.net, Inc.
by ankh » Wed Oct 31, 2018 12:09 pm
Thanks KGC, I'm sure that's what happened now that you mention it.
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