I am wondering if anyone else has experienced this type of difficulty with Sonic fiber. I had fiber installed in Berkeley on 9/7. It worked pretty well for three days but today, 9/11, it crapped out entirely with no signal to the ONT. When I called Sonic customer service they told me there were no service appointments available until October, but they'd try to squeeze me in, and now I have an appointment for a week from today. I know the company is busy with new installs but a week with no internet is a very difficult situation when you work from home, or even if you don't.
I hadn't cancelled my Comcast service yet so I was able to reconnect to cable, but I can't really imagine what I would do if this problem had occurred after cancelling my prior service. Have other folks run into outages like this with Sonic Fiber? I saw someone else post a complaint about an 8-hour outage but mine will be more like 8 days. I had assumed Sonic Fiber was as reliable as cable but I never had an issue like this with Comcast. I had Sonic DSL a few years back and never ran into a situation like this then either. Thanks in advance for any insights or suggestions folks can offer.
I hadn't cancelled my Comcast service yet so I was able to reconnect to cable, but I can't really imagine what I would do if this problem had occurred after cancelling my prior service. Have other folks run into outages like this with Sonic Fiber? I saw someone else post a complaint about an 8-hour outage but mine will be more like 8 days. I had assumed Sonic Fiber was as reliable as cable but I never had an issue like this with Comcast. I had Sonic DSL a few years back and never ran into a situation like this then either. Thanks in advance for any insights or suggestions folks can offer.