Recommend a cellular service?

General discussions and other topics.
6 posts Page 1 of 1
by ericeslinger » Mon Jul 02, 2012 10:01 pm
I'm currently out of contract with AT&T and am shopping around. None of the major carriers particularly make me happy, and I was specifically thinking to myself, "Self, if only there was a cellular carrier that was as excellent as sonic.net is for my internet."

So: is there? I am happy paying full price for a phone, especially if that means a somewhat-lower monthly rate, and I really am looking for good customer service, reasonable prices for voice/data, and someone that doesn't make me feel vaguely adversarial every time I contact them (which both AT&T and Verizon have done in the past). Suggestions?
by aw » Tue Jul 03, 2012 9:56 am
Hmm, Sonic at least USED to re-sell Verizon, but the page for that appears dead:
http://www.sonic.net/solutions/verizon/smartphones/
Personally, I've been with T-Mobile for years and am quite pleased, especially considering they were the only major cellular carrier to tell the NSA that they couldn't do warrantless wiretaps on their network
http://www.forbes.com/2006/05/11/wirele ... urity.html
by justeps » Tue Jul 03, 2012 11:49 am
Good luck with that. Let us know how it works out for you.

Seriously, though, a lot depends on your needs and your preferences.

Let's start with some basics. There's a lot of ground to cover, so I'm going to refer you to San Francisco-based nonprofit Consumer Action, which recently revised their Cell Phone Savvy Training Manual. You'll find it, and several related articles, here:

http://www.consumer-action.org/english/library/C32/

Caveat: AT&T helped fund this, hence it's not as impartial as it could be. (It's still a pretty good introduction.)

You could be looking at a major purchase, especially if you're considering locking yourself into a two-year contract that will end up costing thousands of dollars over the course of its term. Do your research! I can't stress this enough. Do your research!

See whether traditional postpaid service works for you. This is my personal opinion, but "all things considered," I rank the major players thus:

Sprint ("best")
T-Mobile
Verizon
AT&T ("worst")

They all have brick and mortar stores; go in and browse. Ask questions. If you find something you like, don't rush into a purchase. You could get a better deal online through the carrier's own website, or by picking up the phone and talking to a telesales representative. Or, you may find attractive special offers at Best Buy, Costco, Radio Shack, or Walmart, or online through Amazon or Wirefly. Also, see if you're eligible for any discounts based on employment or organizational affiliation. Even doing something as simple as joining a credit union can qualify you for a monthly service discount, waive activation fees, etc.

A lot of people are very happy with prepaid services, which can be subsidiaries of major carriers (e.g. Virgin Mobile, Boost Mobile), or Mobile Virtual Network Operators (e.g. TracFone, CREDO Mobile). You can potentially save a lot of money here, but you need to pay close attention to detail; there are a lot of "gotchas" that can end up costing you.

There are a whole bunch of second and third tier companies, including some pretty exotic alternatives, such as Republic Wireless. Do your research!

Things change very rapidly in this industry: follow http://www.bgr.com/ for a mainstream perspective; http://www.dailywireless.org/ may be a little too technical for non-geeks.

--Eric
by ericeslinger » Tue Jul 03, 2012 1:41 pm
Awesome, thanks for the advice and links. Like you say: this is a major purchase really, I want to make the best of it I can.
by georgeharter » Sat Jul 21, 2012 2:04 pm
I'm new to the smart phone market and shopped around. All of my friends recommended an iPhone on Verizon for reliability and connectivity. But $70/mo + tax minimum and a 2 year contract to get your $200 phone! Against everyone's advice I went with Consumer Cellular out of Portland. They operate on the back of the AT&T network. You just buy your phone and have no contract commitments. For $20/mo I get what I need, basic cell service around the Bay Area and smart phone apps and email while traveling. After 4 months I have no complaints. The price is somewhat less if you're a boomer in AARP. Definitely not for the iPhone connected all the time crowd, but great price, good service and flexible plans.
by justeps » Tue Jul 24, 2012 3:25 pm
PC Magazine posted an article today:

The 10 Best Cheap Prepaid Phone Plans You've Never Heard Of
http://www.pcmag.com/article2/0,2817,2375644,00.asp
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