My Sonic "internet" bill looks like a telephone bill....

General discussions and other topics.
4 posts Page 1 of 1
by turnerdst » Thu Aug 02, 2018 9:41 am
Look at how ridiculous this bill looks below. I called Sonic to understand why I'm being charged for a phone line that looks like my 5 year-old son made multiple International calls. Question...why don't you offer a data only plan???

I called to complain, but the rep said, "It was part of the terms and conditions you agreed too." What a stupid response from a company that claims to have "Nice People" and "Award Winning Customer Service."

My Sonic bill has also surpassed my old Comcast bill, and I'm still experiencing high latency with their service, especially in the morning. Once my contract with Sonic is up in Feb 2019, I'll be migrating back to Comcast...unfortunately.

Voice Federal Subscriber Line Charge Fee - 6.50 6.50
STI-0254005-0/PAIR200
Voice Federal Universal Service Fund Fee - 1.66 1.66
STI-0254005-0/PAIR200
Voice California Lifeline Telephone Service 0.38 0.38
Surcharge - STI-0254005-0/PAIR200
Voice California Deaf and Disabled Telecom 0.04 0.04
Program Surcharge - STI-0254005-0/PAIR200
Voice California High Cost Fund-A Surcharge 0.03 0.03
- STI-0254005-0/PAIR200
Voice California Teleconnect Fund Surcharge 0.09 0.09
- STI-0254005-0/PAIR200
Voice California Advanced Services Fund 0.04 0.04
Surcharge - STI-0254005-0/PAIR200
Voice California 911 Emergency Surcharge - 0.06 0.06
STI-0254005-0/PAIR200
Voice San Francisco Access Line Fee - 3.39 3.39
STI-0254005-0/PAIR200
Voice California Public Utility Commission 0.03 0.03
User Fee - STI-0254005-0/PAIR200
Voice FCC Interstate Telecom Service 0.03 0.03
Provider Fee - STI-0254005-0/PAIR200
Property Tax Allotment Surcharge - 0.33 0.33
STI-0254005-0/PAIR200
Voice Regulatory Recovery Surcharge - 0.35 0.35
STI-0254005-0/PAIR200
Fusion Fiber Phone Service - 4157951060 - 0.00 0.00
STI-0254005-0/PAIR200
Fusion Fiber - 1 Gbps - STI-0254005-0 50.00 50.00
Fusion Fiber Information - STI-0254005-0 - 0.00 0.00
Data $40.00 Voice $10.00
Credit Prorate 2018-08-23 to 2018-07-24 for 9.19cr 9.19cr
Fusion Fiber RG Rental - STI-0254005-0
Charge Prorated discount from 2018-08-23 to 9.68 9.68
2018-07-24 for Fusion Fiber - 1 Gbps -
STI-0254005-0
RMA/Shipping Fee - RMA# 11.12 11.12
STI-0254005-0,SRA18484M
by m.harmon » Thu Aug 02, 2018 11:39 am
International dialing is disabled by default which we do to keep accidental overseas calls from happening. For the latency have you had a chance to work with our Support folks to get that solved?


Do you get bad latency on both wired and wireless connections? How about directly connected to the ONT(white fiber box)?
M. Harmon
Sonic Customer Support
by digitalbitstream » Mon Aug 13, 2018 9:02 am
Sonic does not offer a data only plan because, it seems, because it's a telephone operator, and gets an effective subsidy for operating the voice service.
by Captain Obvious » Tue Aug 21, 2018 7:40 pm
I thought by now it was pretty much common knowledge that some of these things which are "line items" do NOT actually have to be charged, it's optional for the ISP (in this case they give you voice also, so Telco) to charge for these optional things.

It's been baked-in to the product(s) since inception, undoubtedly.

If you CAN charge extra here and there and it's not generally obvious to everyone who doesn't inspect the bill the size of the latest Congressional act, it's extra money. Money that can be used for other things, like actually making a product profitable.
4 posts Page 1 of 1

Who is online

In total there are 28 users online :: 0 registered, 0 hidden and 28 guests (based on users active over the past 5 minutes)
Most users ever online was 999 on Mon May 10, 2021 1:02 am

Users browsing this forum: No registered users and 28 guests