Connecting to TeamViewer

[kitties]

I know very little about Internet in general so my son had set up a TeamViewer quick connect to support me on my android device, since switching to Sonic, he can no longer connect. Is there something I need to disable?

[liamo]

I would suggest reinstalling the Teamviewer app. The ports they use to connect are not blocked so a failure to connect could be a number or reasons. A blocked port would be the only thing I could think of that would stop it from working properly.

I might be going in the wrong direction with this. To clarify, is there an issue with the internet or the connection to the android device via Teamviewer?

[kitties]

How is the Teamviewer app different than the quick connect teamviewer? Should still work regardless but will try it.

I am not sure I understand your last question. There is not internet issues as you can browse and get apps.

So no one else is having this issue?

[liamo]

If you are able to connect with the internet fine I would suggest contacting Teamviewers support. It might be something on their end or a config problem that might have happened.