New customer here -- just signed up online and on the welcome screen after inputting all my details, I was presented with a green bar button for scheduling an appointment and a little ways down another green bar button for ordering a $99 UPS power supply.
The Appointment button was loading a new window with an error in it. Between debugging why that was the case and going back to the original window, I clicked the "Order a $99 UPS power supply" button instead of the "Appointment" button, thus automagically ordered a UPS power supply with no confirmation as to whether or not that was my intention.
I'll call the helpline in the morning (one: because there doesn't seem to be any way to actually schedule an installation appointment once you've signed up for the service via the web [in the case of that button failing as it did for me] and two: because I don't want a $99 UPS power supply), but it would be nice if you consider adding a confirmation to that or making it distinctly different (placement / color / etc) from the "Schedule" an appointment button.
The Appointment button was loading a new window with an error in it. Between debugging why that was the case and going back to the original window, I clicked the "Order a $99 UPS power supply" button instead of the "Appointment" button, thus automagically ordered a UPS power supply with no confirmation as to whether or not that was my intention.
I'll call the helpline in the morning (one: because there doesn't seem to be any way to actually schedule an installation appointment once you've signed up for the service via the web [in the case of that button failing as it did for me] and two: because I don't want a $99 UPS power supply), but it would be nice if you consider adding a confirmation to that or making it distinctly different (placement / color / etc) from the "Schedule" an appointment button.