I have 3 major complaints. I have been a customer since the mid nineties and I am considering leaving Sonic.
1. Incredibly slow internet with no other options in my location near Guerneville and Willowside roads- even thought AT&T has the ability to provide higher speed here.
2. A bill paying setup that entraps the user into automatic billing if the consumer forgets to uncheck the automatic billing options every single month. To add insult to injury, it's impossible to go online to billing options and change back to regular billing - the customer must call the company, go on hold, and have identity verified and go through the process.
3. No easy feedback mechanism on the website. In order to give feedback I looked all over the normal places one would expect to give feedback, like help or contact us. Then, I saw a teeny little place called feedback at the bottom of the website. I had to be willing to log in and start a new topic. I am not experienced at forums so I really don't know if this will work or be seen. Dane Jasper I hope you are reading this. This whole process of changing my payment option and giving feed back has just eaten up half an hour of my valuable time.
1. Incredibly slow internet with no other options in my location near Guerneville and Willowside roads- even thought AT&T has the ability to provide higher speed here.
2. A bill paying setup that entraps the user into automatic billing if the consumer forgets to uncheck the automatic billing options every single month. To add insult to injury, it's impossible to go online to billing options and change back to regular billing - the customer must call the company, go on hold, and have identity verified and go through the process.
3. No easy feedback mechanism on the website. In order to give feedback I looked all over the normal places one would expect to give feedback, like help or contact us. Then, I saw a teeny little place called feedback at the bottom of the website. I had to be willing to log in and start a new topic. I am not experienced at forums so I really don't know if this will work or be seen. Dane Jasper I hope you are reading this. This whole process of changing my payment option and giving feed back has just eaten up half an hour of my valuable time.