Disable Voice to avoid $13 tax

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36 posts Page 4 of 4
by lucky29 » Tue Mar 12, 2019 11:29 am
I find this extremely frustrating. I haven't used a lane line in 10 years. I don't own a land line phone and my new Fiber install doesn't even have a place to plug in a phone as far as I know. Yet, when I called customer service they assured me again and again that there is no way to turn off the phone service to avoid the $13 in taxes.

I've read the above posts and understand Sonic adds the phone because they can make extra money on usage. But if I'm not even capable of using it, Sonic doesn't make money and I'm paying taxes for nothing. This is simply wasteful.

I switched to Sonic because it seems like an honest company and I hate Comcast and AT&T for exactly this kind of reason. Please do not resort to shady business practices. This destroys my trust in Sonic as a company.

Charge whatever fair price you need to make a profit on the service you offer, but do not mislead me and definitely don't make me pay taxes on something I don't even want.
by kyle.depasquale » Tue Mar 12, 2019 4:27 pm
There is a way to plug in a land line - directly into your ONT. As has been mentioned before, there's a number of business reasons why Sonic has chosen to bundle with voice service - sure, it's not the exact $40/month price you'd be hoping since taxes are added, but getting fiber service at this price is still a bargain.
by tadol » Wed Mar 20, 2019 7:02 pm
I’d suggest you all vote with your wallet and drop Sonic and go back to the service that you think is better. I don’t have choice, and am anxious to get Sonic in so I don’t have to deal with Comcast or ATT, and their truly horrible and unresponsive support and much higher prices for lesser service. I am sorry you feel so horribly violated and abused, but you have choice - I know way too many people that don’t and would be thrilled to pay $70 or more just to drop their existing service and jump onto Sonic -
by rx7ven » Wed Mar 27, 2019 9:57 pm
so is there a way to disable voice since i dont use it at all? dont even have a home phone.
by Edwardf » Sat Nov 09, 2019 9:13 pm
I just signed up for Sonic and I express the same concern about useless phone line. Any feedback from the Sonic reps?
by anom » Mon Nov 11, 2019 9:22 am
I don't know why people sign up for a service and then complain about what they signed up for. If the phone line is a deal killer don't buy the service. It is as simple as that.
36 posts Page 4 of 4

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