Never-ending increase of Sonic service ?

General discussions and other topics.
14 posts Page 2 of 2
by dane » Fri Oct 06, 2017 10:11 am
inNOvation wrote:
The cost should decrease as more subscribers are added. The customer can't argue that your staff does not need additional compensation, but you should also keep the customers happy because without them, you wouldn't be able to have or pay any staff. It doesn't make sense to raise the customer's rates to spend more on marketing. Your customers provide the best marketing with what they tell friends and associates about your service. An idea to keep marketing costs low and customers happy would be to give customers a discount when they refer a friend or neighbor to the service. Does it make sense to expand your fiber optics infrastructure, if most people don't need it? Sonic has been very good with customer service. Hopefully they will continue to listen to their customers and think of solutions to retain customers.


I don't think many of our customers would agree that they don't need fiber. Faster service is the primary ask from our membership today, and without continued build toward reaching you all with fiber, I can't imagine we'd be in business in three to five years.
Dane Jasper
CEO
Sonic
by dragonsclaw » Thu Oct 12, 2017 10:26 am
When I first pre-signed with Sonic, I asked the nice person on the phone what MY address service would cost with all fees and taxes. They gave an answer that was within pennies. :D

New fees and taxes rates are levied every election. Sonic is just caught in the middle, collecting those.
When I upgraded to X2, their numbers were just as good

FWIW 1/3 of my old AT&T bill was fees and taxes :shock: and they frequently changed
by charneykaye » Fri Apr 26, 2019 11:33 am
I'm disappointed. Sonic T1 fiber service is outstanding, however the company is guilty of false advertising. The trucks all say, "from $40/month." My most recent bill included the $40 + fees for my internet service, and then $22.50 in cost and fees for phone service that I never requested, and have never even activated. Obviously, they are not able to live up to the offer they are making, and have resorted to this weird phone service scam. It bugs me. Is there a more legit game in town now?
by dei.peter » Fri Apr 26, 2019 12:02 pm
I posted this on a topic below a few days ago. My issue is having to have a landline when I only need internet service. I don't and won't be using the telephone service. The phone service account for taxes amounting to 20% of my bill. Again, I'm all for paying my taxes but hate to pay them for a service I don't want or use.

It seems to me Sonic is charging a fair price. But those tax $$ aren't going to Sonic. And it would be so simple to eliminate them for customers who don't want or need a landline.
14 posts Page 2 of 2

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