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dct » Wed Mar 22, 2017 12:23 pm
shipo99 wrote:dct wrote:> Or will the $40/month for new members be only for a certain period of time before they get bumped up $10 too?
This is correct. There is currently a $10 off promotion for new customers. Once they are out of their first year, their price will then revert to the normal monthly rate.
I don't see a little asterisk stating that in the ad/page, do you?
The baseline introductory cost for service is $40/mo for the first year, which is why our ads state from $40. If you use our availability checker to determine whether or not service is available in your area, you'll get more information about the available services, and the cost. Here's a screenshot of what it looks like:
- SonicAvailability.png (84.57 KiB) Viewed 3731 times
shipo99 wrote:Now you are telling me that I have to play the dance here too? This is crazy!
Actually, just the opposite! We're not a fan of that dance either. This is an across the board price increase, not a re-term dance. Some providers will continue to raise rates, year after year, sneak them in, and train customers to call in to yell, scream, and threaten to cancel to bring them back into term at the current rate. This isn't what we're doing - we're adjusting the price to better reflect the cost of providing this service, the level of support we provide, the cost of expansion, and the cost of investing in new technology, such as our Gigabit Fiber service.
shipo99 wrote:We signed up for the $40 rate. One day the priced jumped 25% without notice.
I'm sorry if the price increase came as a surprise. We did attempt to notify you a month in advance of the impending price increase, as we sent a notification alongside your invoice. That said, if you weren't aware of it, that means we could have done better, and will use your feedback moving forward to better inform our customers.
Please let me know if you have any questions, and thanks for taking the time to voice your concerns here.