When I first purchased Sonic.net service, I was sold and bought service for up to 20mbps for one line for $39.95 including a phone line.
Now you are increasing the price by $10 as you say here :
" Sonic's mission is to deliver fast, uncapped and unlimited service
for a fair price, with the ultimate goal of delivering Gigabit
service over Sonic fiber. Since its launch in 2010, Fusion
broadband and phone service's price has remained the same even
though we've invested in new features and added value. However,
we've found it necessary to increase the price by between $10.00
and $10.05 a month for renewals starting in February. This
increase will support our continued growth, ongoing fiber
construction projects and over 350 local employees."
So now my price has increased to $50 for one line internet/phone service and my speed has dropped from up to 20 down to up to 10mbps.(I just noticed this).
Now to get up to 20, I have to get two lines.
Basically the price increased for decrease in service capabiilty.
I also have been waiting for more options in phone service. i.e. forward if busy and forward if no answer. I have been waiting for a few years noting that the forums including executive quotes saying that they are working on it. At one time I was told that I had to get two lines to get this option. Yesterday, I heard that you don't offer this option at all.
Why are you increasing the price for a perceived drop in service capability?
Why haven't you increased capability for phone service? I haven't seen new options for a few years. I am comparing to ATT phone service and RingCentral. i.e. I can get/purchase conditional call forwarding with ATT. WIth ringCentral, I can get a lot more options with the basic service.
Have you guys upgraded the modems? I still have an old modem or the original modems that you were delivering in 2010. (I can't use this modem with merchant services credit card internet connected terminals as it is not secure enough and/or it fails security tests).
Anyway, I would appreciate answers to these questions.
Now you are increasing the price by $10 as you say here :
" Sonic's mission is to deliver fast, uncapped and unlimited service
for a fair price, with the ultimate goal of delivering Gigabit
service over Sonic fiber. Since its launch in 2010, Fusion
broadband and phone service's price has remained the same even
though we've invested in new features and added value. However,
we've found it necessary to increase the price by between $10.00
and $10.05 a month for renewals starting in February. This
increase will support our continued growth, ongoing fiber
construction projects and over 350 local employees."
So now my price has increased to $50 for one line internet/phone service and my speed has dropped from up to 20 down to up to 10mbps.(I just noticed this).
Now to get up to 20, I have to get two lines.
Basically the price increased for decrease in service capabiilty.
I also have been waiting for more options in phone service. i.e. forward if busy and forward if no answer. I have been waiting for a few years noting that the forums including executive quotes saying that they are working on it. At one time I was told that I had to get two lines to get this option. Yesterday, I heard that you don't offer this option at all.
Why are you increasing the price for a perceived drop in service capability?
Why haven't you increased capability for phone service? I haven't seen new options for a few years. I am comparing to ATT phone service and RingCentral. i.e. I can get/purchase conditional call forwarding with ATT. WIth ringCentral, I can get a lot more options with the basic service.
Have you guys upgraded the modems? I still have an old modem or the original modems that you were delivering in 2010. (I can't use this modem with merchant services credit card internet connected terminals as it is not secure enough and/or it fails security tests).
Anyway, I would appreciate answers to these questions.
