I recently switched to Sonic Fusion Broadband Dual from Xfinity (Comcast). I have a Western Digital My Cloud (P/N WDBCTL0040HWT-00). This is an external personal cloud storage device that is connected through a router to serve all connected wifi devices on the network. After installing the modem/router (Pace model 5268AC) I proceeded to attempt to connect the My Cloud.
The ethernet port on the back of the My Cloud displayed no lights. I tested the ethernet connection of the Pace with a computer and it worked. I then connected the My Cloud to a computer and was able to access the dashboard. But for some reason the router did not recognize the My Cloud.
Through the My Cloud dashboard I setup a static IP in the router’s range (at the suggestion of WD) but it was still not recognized.
I opened the router’s dashboard and went into Settings -> Broadband -> Link configuration and enabled LAN Subports (as suggested by Sonic customer support). I reset the router power. This did not work. I then reset the My Cloud so it would not try to use the static IP. Again, this did not work. No data transfer.
Although Western Digital and Sonic support were both very patient and helpful they also could not make suggestions outside of the realm of their own products and the Sonic person had limited options he could suggest (such as enabling the Subport). He suggested I try here. He suggested I may have to configure the Pace as a passthrough and get another router but I’m not sure this would work. Plus I don't really have the money for another router.
Any suggestions are much appreciated.