outage on 94610

General discussions and other topics.
5 posts Page 1 of 1
by stanslysiu » Fri Jan 13, 2023 2:45 pm
My internet was down on 11:45pm, 1/12/2023. It was down little over one hour and back up about 1:00am, 1/13/2023. I sent a text to (833)836-0300 to report the outage. Until now it's no reply. And no advance notification on outage yesterday. Is this the proper way to report the outage? Is there a advance notification on outage will send to my phone? (I receive one time on maintenance for 4 hours outage). Also is anybody at this area has the same outage? Thank you!
by riokim1231 » Fri Jan 13, 2023 3:46 pm
I'm having issues today. desperately searching for answers anywhere I can. We are in 94122. Been on hold for a while and also responded to their twitter account but no replies.
by spencerw » Fri Jan 13, 2023 4:11 pm
We do our best to give customers advanced notice for maintenance that will cause downtime. Depending on the amount of impacted customers, we will reach out via email and/or SMS, or by posting a Message of the Day (MOTD). MOTD's are posted at https://sonicstatus.com/, and will be updated even outside of support hours. Last nights maintenance ended up lasting longer than anticipated, we apologize for any inconvenience this caused. Sending an SMS to (833)836-0300 is definitely a good way to report an outage. You will not get a response outside of service hours however it should be picked up the following morning and addressed. I am unsure why your message was not handled this morning, I will look into what happened. Thank you for bringing this to our attention.
Spencer W.
Community and Escalations Specialist
Sonic
by roberthuey » Fri Jan 13, 2023 6:56 pm
I’m out also in 94122
by dane » Fri Jan 13, 2023 7:05 pm
roberthuey wrote:I’m out also in 94122
Have you texted or spoken with support? There are no known widespread outages, so it’d be best to engage with them. Http://Sonic.com/support to get in touch.
Dane Jasper
Sonic
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