Hi there, just wanted to let you know there's an issue with your "request a text" support feature. I used that feature, which immediately sent me a message from 844-721-0300 stating, "Hi! Sonic support team here, how can we assist you?" But when I responded I got an automated reply: "Apologies, this number is only used for automated updates. To get assistance from a Support Representative, please message Sonic at 833-836-0300. Thanks". I sent a text to that number but have yet to hear back(only been about 10 minutes though). I'll call in for now instead, but just thought you should know about the issue.
Thank you for reporting this to us. I have a few questions on how you accomplished this as I am unable to replicate the issue and would like to determine the process you used.
Do you have the "request a text" page/url bookmarked on your Internet Browser?
If not, how did you access the "request a text" feature? By phone call or some other method?
Can you please provide a step by step process on how you encountered this issue?
We recently made an internal change where our SMS support phone number changed from 844-721-0300 and the new SMS phone number is 833-836-0300.