My interconnect connection has been in and out for about two weeks. After last Thursday, it’s been out for good.
I called Sonic support and they called AT&T. AT&T sent someone out and he told me he couldn’t fix the problem. I was told that someone would be out on Monday.
Monday rolls around and no AT&T. No phone calls. Nothing.
I call Sonic support once again and they tell me someone from AT&T will be out on Wednesday.
So I take the day off form work. Guess what? No AT&T. No phone call. Nothing.
So I call Sonic Support again and now they tell me that AT&T will have to dig to fix the problem. No explanation on why AT&T stood me up twice. I’m told the repairs could take up to a month to happen.
This has not been a good costumer experience. Sonic support keeps telling me they can’t do anything about the situation or give me updates on when the repair is going to happen. I just know that I’ll be required to show up AGAIN in person when they finally send someone out. Another day off from work and maybe AT&T will actually show up or maybe not.
I called Sonic support and they called AT&T. AT&T sent someone out and he told me he couldn’t fix the problem. I was told that someone would be out on Monday.
Monday rolls around and no AT&T. No phone calls. Nothing.
I call Sonic support once again and they tell me someone from AT&T will be out on Wednesday.
So I take the day off form work. Guess what? No AT&T. No phone call. Nothing.
So I call Sonic Support again and now they tell me that AT&T will have to dig to fix the problem. No explanation on why AT&T stood me up twice. I’m told the repairs could take up to a month to happen.
This has not been a good costumer experience. Sonic support keeps telling me they can’t do anything about the situation or give me updates on when the repair is going to happen. I just know that I’ll be required to show up AGAIN in person when they finally send someone out. Another day off from work and maybe AT&T will actually show up or maybe not.