I signed up for the 10 gig test drive service and get installed on 5/25. I get 500 download and similar upload speed. When I test the speed. I use the cat5 cable directly from ONT connected to my desk top computer. My computer is a i5 Dell. I understand the computer's NIC is 1 gig. Is my speed right? According to the technician said. It will have some software update during the first week and the speed will get improve. Is that true? But my speed remain the same. Should I contact tech support? Thank you!
Your computer having a 1Gbps adapter, 1000 Mbps is the most you are going to get with this adapter on this computer.
You have 10 Gbps arriving on the fiber. what is the router connected to it?
Make sure you disable wifi on the laptop computer to ensure you are using the wired connection.
Is anybody else using internet at your location at the same time that would skew the result?
How are you testing?
Sonic has their own test: https://www.sonic.com/speedtest