We switched to Sonic a few months ago due to deep dissatisfaction with AT&T service. We were told on the phone that we'd get 10GB speed for about HALF what ATT was charging for 1GB. ALL good...
... BUT, when the techs arrived, they said that 10GB speed is not yet available and may not be for several years - it's unknowable today. Fine - set it up, wasn't any better than ATT, but it wasn't worse either so we decided to go ahead due to the pricing advantage.
... Today I called to make the change permanent and was told that that the price was 25% higher than what we were originally quoted: $49.99 (not $39.99) + tax PLUS $20/mo for equipment rental(!??!) - and just like that, you're more expensive than AT&T and the speed is, frankly, crap - never much more than 400MB download and < 200MB upload. I think you'll agree that while 400MB speed is VERY fast - it's a LONG way from 10GB!
... If your sales department had been forthcoming with ALL the pricing info - we could've made an informed decision, but instead, Sonic pulled the oldest trick in the book: the Bait & Switch.
At best, your company misrepresented your ACTUAL offer, at worst, it is committing straight up fraud.
Please don't waste my time with words. If you want to keep me as a customer, I need you to ACT and eliminate the monthly equipment fee. I am happy to pay for the equipment - ONCE - since that's what you're, essentially, forcing me to do in order to avoid these ridiculous rental fees which are SEVEN TIMES more expensive than ANY equipment rental fees I've ever paid.
I think you'll agree that this is NOT the standard of service you are training to, but I am deeply disappointed in Sonic as you've made me feel like a sucker for believing your sales department to be telling the WHOLE truth. I'd hoped for more, but now wonder if I've made a mistake.
Yours sincerely,
Scott A, Reinhardt Drive, Oakland, CA
PS: in fairness, your c/s folks downgraded my service somehow to make the price $39.99 + equipment rental fees + tax. Suggestion, NO ONE likes to hear that their service is being "downgraded" - especially when it was to eliminate an overcharge!
... BUT, when the techs arrived, they said that 10GB speed is not yet available and may not be for several years - it's unknowable today. Fine - set it up, wasn't any better than ATT, but it wasn't worse either so we decided to go ahead due to the pricing advantage.
... Today I called to make the change permanent and was told that that the price was 25% higher than what we were originally quoted: $49.99 (not $39.99) + tax PLUS $20/mo for equipment rental(!??!) - and just like that, you're more expensive than AT&T and the speed is, frankly, crap - never much more than 400MB download and < 200MB upload. I think you'll agree that while 400MB speed is VERY fast - it's a LONG way from 10GB!
... If your sales department had been forthcoming with ALL the pricing info - we could've made an informed decision, but instead, Sonic pulled the oldest trick in the book: the Bait & Switch.
At best, your company misrepresented your ACTUAL offer, at worst, it is committing straight up fraud.
Please don't waste my time with words. If you want to keep me as a customer, I need you to ACT and eliminate the monthly equipment fee. I am happy to pay for the equipment - ONCE - since that's what you're, essentially, forcing me to do in order to avoid these ridiculous rental fees which are SEVEN TIMES more expensive than ANY equipment rental fees I've ever paid.
I think you'll agree that this is NOT the standard of service you are training to, but I am deeply disappointed in Sonic as you've made me feel like a sucker for believing your sales department to be telling the WHOLE truth. I'd hoped for more, but now wonder if I've made a mistake.
Yours sincerely,
Scott A, Reinhardt Drive, Oakland, CA
PS: in fairness, your c/s folks downgraded my service somehow to make the price $39.99 + equipment rental fees + tax. Suggestion, NO ONE likes to hear that their service is being "downgraded" - especially when it was to eliminate an overcharge!