I ordered new Sonic service on the 29th of March and had an installation scheduled for May 2nd. Got reminders regularly confirming the install. appt. up until that very day, but Sonic cancelled the day before citing some BS about not being able to get permission from the City of San Francisco. I've spent the last 3 days calling every agency and district supervisor in SF and they have ZERO problems with it. They do NOT require permission. It's some internal BS from Sonic that refuses to install to my address.
I wouldn't have given notice at my current office and taken a lease on my new office if I'd known I could not get internet service there. The movers come Friday and I will not be able to conduct my business next week.
I consider this some kind of fraud where they sign you up and claim to provide a service and then cancel and and tell you they have no dates for the install. Not just that the cancelled or postponed, they have NO idea when an installation could happen.
The poor sales people at Sonic are being given the runaround and are left to deal with irate customers like me. (Well, former customers).
I wouldn't have given notice at my current office and taken a lease on my new office if I'd known I could not get internet service there. The movers come Friday and I will not be able to conduct my business next week.
I consider this some kind of fraud where they sign you up and claim to provide a service and then cancel and and tell you they have no dates for the install. Not just that the cancelled or postponed, they have NO idea when an installation could happen.
The poor sales people at Sonic are being given the runaround and are left to deal with irate customers like me. (Well, former customers).