For about a month (since early Dec. '21) my network performance (as a Sonic customer) has been poor — it's maybe working at one-quarter to one-third speed as the previous several years; it can't even support a single continuous video feed -- but Sonic & AT&T simply say I'm wrong, that my connection is working fine. Sonic customer support only asks me what is running in my house that is "saturating" the network. No matter how many times I tell them nothing is (I'm a former software engineer; I know how this stuff works), they keep telling me I'm wrong despite a lack of evidence that anything new or different of mine is running. (AT&T replaced my router/modem, which is what they do when they have no clue what to do, but it made no difference.)
It appears my only recourse is simply to cancel my service and go to cable or satellite or something that might actually work properly. Anyone else experience anything like this? Any suggestions about how to deal with Sonic/AT&T to get them to restore the adequate service I had for twelve years in this house? Thanks in advance.
It appears my only recourse is simply to cancel my service and go to cable or satellite or something that might actually work properly. Anyone else experience anything like this? Any suggestions about how to deal with Sonic/AT&T to get them to restore the adequate service I had for twelve years in this house? Thanks in advance.