I attempted to cancel my account, and was told I would need to pay over an entire extra month AFTER cancellation due to Sonics billing cycle, which seems more than a little but sleezy and dishonest. I cant cite a single company that wouldn't prorate the rest of July considering the service is cancelled. During this process, I received nothing but prewritten non-personal responses, despite specifically requesting to not get robotic answers. AWFUL customer experience.
(UPDATE)
After requesting to speak to a manager (for context, I do customer service and hate asking that), Sonic came round and cancelled effective immediately and agreed to refund my card. A win in the end.. But something like this should be automatic, and not need to be a battle.
(UPDATE)
After requesting to speak to a manager (for context, I do customer service and hate asking that), Sonic came round and cancelled effective immediately and agreed to refund my card. A win in the end.. But something like this should be automatic, and not need to be a battle.