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Replacing my Sonic router with my own router

Posted: Sun Jun 06, 2021 2:16 pm
by geigy
Did a search and could not find the answer...

I am replacing my Sonic router with my own (eero) router.

How do I let Sonic know that I did this so that I can remove the monthly rental fee?

Re: Replacing my Sonic router with my own router

Posted: Sun Jun 06, 2021 8:20 pm
by geigy
Answering my own question - I sent them a text from the support page and asked how to get the router taken off my monthly. They were able to instantly email me a mailing label, using the contact info associated with my cell phone. Took less than a minute. Kudos to Sonic!

Re: Replacing my Sonic router with my own router

Posted: Sun Jun 06, 2021 10:31 pm
by dane
Careful - opting out means any future truck rolls can result in fees. Equipment rental also covers tech visits when needed, etc.

Re: Replacing my Sonic router with my own router

Posted: Mon Jun 07, 2021 12:05 am
by geigy
Thanks for the warning. I'm very much a self maintainer so I think I'll be ok.