Replacing my Sonic router with my own router

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4 posts Page 1 of 1
by geigy » Sun Jun 06, 2021 2:16 pm
Did a search and could not find the answer...

I am replacing my Sonic router with my own (eero) router.

How do I let Sonic know that I did this so that I can remove the monthly rental fee?
by geigy » Sun Jun 06, 2021 8:20 pm
Answering my own question - I sent them a text from the support page and asked how to get the router taken off my monthly. They were able to instantly email me a mailing label, using the contact info associated with my cell phone. Took less than a minute. Kudos to Sonic!
by dane » Sun Jun 06, 2021 10:31 pm
Careful - opting out means any future truck rolls can result in fees. Equipment rental also covers tech visits when needed, etc.
Dane Jasper
Sonic
by geigy » Mon Jun 07, 2021 12:05 am
Thanks for the warning. I'm very much a self maintainer so I think I'll be ok.
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